Privacy Policy

We may update this Privacy Policy from time to time by posting an updated version on this page and changing the “Last updated” date above. If the changes are material, we may also provide additional notice inside the product or by email where appropriate.

We may collect personal information that you provide directly, information generated through your use of the service, and certain information from third parties or integrations you choose to connect.

• Account information — email address, name, authentication identifiers, and profile details.
• Workspace and product content — prompts, chat messages, uploaded files, memories, settings, and other information you choose to store or send through the product.
• Usage and device data — IP address, browser type, approximate location, pages viewed, referring URLs, timestamps, logs, and product interaction events.
• Integration metadata — installation identifiers, repository metadata, model or provider selection, and configuration data for services you connect.
• Support and communications data — messages you send to us, survey responses, or bug reports.

• To provide, operate, maintain, and secure the product, including authentication, sessions, integrations, and workspace features.
• To generate responses, complete tasks, and run AI-powered features you request.
• To troubleshoot issues, monitor performance, prevent abuse, and improve reliability and safety.
• To communicate with you about service updates, account activity, product changes, and support requests.
• To conduct analytics, internal research, product planning, and service improvement.
• To investigate policy violations, enforce our terms, protect users, and comply with legal obligations.

When you use Quagence to generate responses or run agent features, your message content and related context may be sent to third-party AI service providers so that those services can process your request and return an output.

• We only send the information reasonably necessary to produce the requested output.
• We may use carefully selected third-party AI and infrastructure providers strictly to operate the feature and return the requested output.
• Where provider controls are available, we configure services to reduce the chance that API content is used to train general public models without an explicit opt-in.
• We may retain message content for limited periods for product functionality, abuse prevention, debugging, support, and safety.

If you choose to use an AI-powered feature, you acknowledge that the content you send may be processed by these providers on our behalf in order to provide the feature.

Depending on where you live and the way you use our services, we may process personal information on one or more of the following bases:

• Performance of a contract with you.
• Legitimate interests, such as security, analytics, and service improvement.
• Compliance with legal obligations.
• Your consent, where required by applicable law.

We do not sell personal information. We may share personal information with the following categories of recipients as necessary to operate the product:

• Cloud hosting, infrastructure, and storage providers.
• Authentication, security, monitoring, and analytics providers.
• AI and model providers that process prompts or context on our behalf.
• Professional advisers, auditors, insurers, and service vendors.
• Regulators, law enforcement, or other third parties where required by law, legal process, or to protect rights, safety, and security.
• Buyers, investors, lenders, or counterparties in connection with a merger, financing, acquisition, bankruptcy, or other business transaction.

We may use cookies, local storage, session storage, and similar technologies to keep you signed in, remember preferences, maintain sessions, measure usage, and improve the product.

We may also collect server logs and analytics information such as IP address, browser type, operating system, referring pages, timestamps, and product events. You can control cookies through your browser settings, though some features may not work properly if they are disabled.

We retain personal information for as long as reasonably necessary to provide the service, maintain security, resolve disputes, enforce our agreements, and comply with legal obligations.

Retention periods vary depending on the type of data, the purpose for which it was collected, whether the information is needed for active product functionality, and whether we are subject to legal or operational retention requirements.

Because we and our service providers may operate in multiple countries, your information may be transferred to and processed in jurisdictions other than the one where it was collected. Where required, we use appropriate safeguards for such transfers under applicable privacy laws.

We use commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information, including access controls, authentication systems, logging, and secure infrastructure practices.

No system is completely secure, and you should avoid sending highly sensitive information unless it is necessary for your use case and you are comfortable with the associated risk.

Depending on your location, you may have rights to access, correct, delete, export, or restrict certain personal information, or to object to certain processing activities.

To exercise these rights, contact us using the email below. We may need to verify your identity before completing your request.

If you have questions about this Privacy Policy or want to submit a privacy request, contact Quagence Inc at support@quangence.com.